SHIPPING

 

Due to overwhelming demand and limited stock availability, we have decided to open up a special pre-order window to ensure our loyal customers like you have the opportunity to secure this highly sought-after product. Pre-ordering will allow you to reserve your very own [Store Product] before it hits the shelves, guaranteeing that you won't miss out on this amazing opportunity.

Here are some key details about the limited pre-order process:

1. Pre-Order Period: The pre-order window will be open from [Start Date] to [End Date]. Please note that this is a limited-time offer, and pre-orders will only be accepted during this period.

2. Product Availability: We have a limited number of [Store Product] units available for pre-order. Once the allocated stock is reserved, we will not be able to accept any additional pre-orders.

3. Reservation Process: To secure your pre-order, simply visit our website or come to our store during the pre-order period. Our friendly staff will guide you through the quick and easy reservation process, ensuring that you're one step closer to owning the incredible [Store Product].

4. Guaranteed Delivery: By placing a pre-order, you'll be guaranteed to receive your [Store Product] as soon as it becomes available. We will notify you about the estimated delivery timeline, and our team will work diligently to ensure your order reaches you promptly.

5. Cancellation and Refunds Only Apply to orders with in a 48 hour time frame: If, for any reason, you change your mind before the product is shipped, you can cancel your pre-order and receive a full refund. Simply reach out to our customer support team, and they will assist you accordingly.

We understand how eager you are to experience the remarkable features and benefits of the [Store Product]. Therefore, we highly recommend taking advantage of this exclusive pre-order opportunity to avoid disappointment and secure your reservation.

Thank you for your continued support and trust in our brand. We greatly appreciate your patience and understanding as we strive to meet the incredible demand for the [Store Product]. Should you have any questions or require further assistance, please don't hesitate to reach out to our dedicated customer service team, who will be more than happy to assist you.

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Cancellation and Refunds

Only certain Items will be available for refunds click HERE to see what is available for refunds 

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Which days do we ship? 
We ship from Monday - Friday (excluding holidays)

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Domestic shipping:

• United States shipping rates- Standard Shipping - $9.99

• Free shipping for all orders over $75 in mainland / continental USA

 

Order processing time
- Our current order processing time is 7 days.

-production and shipping time is 12 days

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How to do a return or an exchange?

We do accept returns and exchanges on all their orders as long as the item is in its original and sell-able condition. We accept exchanges of up to 7 days after purchasing the item. We only accept items in their original, new condition. Washed items and/or with animal hair are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of hats, socks, or underwear due to hygienic reasons. All returns and exchanges should be mailed back to:

Hmong Status

2167 Shaw Avenue

clovis, CA 93611

Note: PLEASE MAKE SURE YOU ADD A NOTE OF YOUR ORDER NUMBER AND EXCHANGE/REFUND REQUEST INSIDE THE PACKAGE 

PLEASE DO NOT PASTE PACKING SLIP ON THE BAG. If items are not in stock at the time we receive your item, you will be receiving store credit for it. For all returns and exchanges, the customer is responsible for paying for the shipping in order to send the product back to us. We will cover the shipping in order to send the product back to you if you get an exchange. Also, the shipping amount paid is also not refunded when an item is returned.

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